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Optimize 360

Saving you money, simplifying the benefits process, and providing exceptional service

Because your employees, your business, and your budget have to come first – all at the same time.

You care about your employees, and you can’t neglect your budget. You also know that caring for your employees, and recruiting top talent, means offering the best benefits you can afford within that budget. Optimize 360 – our flagship solution, preferred by 80% of our clients – stretches your benefits budget, manages the benefits process from contract negotiations to ongoing support, and provides the kind of client and member service you know you deserve but haven’t gotten elsewhere.

It all starts with our Pharmacy Performance Analysis, which evaluates your plan, provides easy-to-understand performance data, and uncovers opportunities for savings. Armed with data and insights, we extend to you the benefit of our Fortune 100-level negotiating power to secure a 12-month contract with the top 3 PBMs, with fully transparent terms aligned with your interests and guaranteed discounts and rebates. And you can be confident that you’re getting everything promised in your contract with our quarterly business reviews and annual plan performance reviews, which let us adjust contract terms as necessary and pass any savings we negotiate on to you. 

With those analytics, negotiating power, and expertise on your side, how much can you save? Our clients see, on average, first-year savings of 28%* or more, with an additional 10% year over year. And those savings come with results we can stand behind and service you and your members will appreciate.

*Results based on 2023 client experience

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1 Year Contracts
with reconciled performance guarantee

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28%*+ Savings
average savings in the first year

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Account Management

Responsive account management – because you have more important things to do.

Every minute you spend dealing with pharmacy benefit problems is a minute you can’t be dedicating to your business and your employees. Our dedicated, U.S.-based Account Management teams find effective solutions to those problems, along with ongoing reporting and quick adjustments as needed – with the kind of care, compassion, and quick issue resolution we’d want if we were in your shoes.

World-Class Service

Because “good enough” isn’t good enough.

The Net Promoter Score (NPS) is a measure of customer loyalty – how happy they are, and how likely they are to come back. In an industry where most have a score around or even below zero, our NPS of 67* stands out. We’re proud of that number, because it means our clients are beyond satisfied with the service we provide.

*Among clients highly familiar with RxBenefits

The Stevies Award

Stevie Award winners

2020, 2021, 2022, and 2023

Our customer service stands out, because our clientsand their members deserve standout customer service.

Member Services

Award-winning service – because if it matters to your members, it matters to us.

Your employees don’t take the time to reach out for help with the little things. When they call, it’s for things that matter, whether they’re trying to get medication for a loved one or just have a quick question with a quick answer. Things that matter deserve immediate attention, with your members’ calls quickly directed to a live, compassionate, U.S.-based Member Services representative. Our teams are equipped and empowered to help, and they’re evaluated on how well they serve your members – not on how quickly they can get off the phone. Four straight Stevie Awards for excellence in customer service tell us we’re doing something right.

Our teams are evaluated on how well they serve your members – not on how quickly they can get off the phone.

800.334.8134 | customercare@rxbenefits.com

Monday – Friday, 7:00am – 8:00pm Central

Client Services

The support you need now – because later is too late.

When you need support now, you need it now. That’s why our Client Services team works alongside our Account Management teams to provide accessible, responsive support on time and on demand, just an email or phone call away. We do that with two distinct groups: a quick-response unit to handle incoming calls, and a research unit to resolve more complex issues. And for maximum convenience, you can also access your plan via our self-service portal starting in 2024.

67 NPS Compared to the average PBM score of 8