Meet Our Service Expert: Ashley Davis, Manager of Client Services

Ashley Davis knew she wanted to pursue a long-term career in the pharmaceutical healthcare industry from her first job as a pharmacy technician at 16 years old. In this job, she developed an interest in all things pharmacy, eager to learn about both the retail side and the hospital and insurance side of pharmacy, thus leading to her 24-year career in the pharmacy space.

Leading a Problem-Solving Team 

As RxBenefits’ Client Services Manager, Ashley leads a team of motivated individuals who assist clients and partners with widespread day-to-day issue support. This support includes managing manual processes like urgent eligibility updates, manual overrides that are approved, and benefits verification. The Client Services team also specializes in member-specific issues for our clients and assists until they reach a clear, confirmed resolution. While handling complex client issues certainly has its obstacles, Ashley finds that the most challenging part of the job is keeping up with the constant changes in the healthcare industry. “Healthcare continues to change, new laws are formed, and new programs are developed,” she says, “and with those changes, we have to ensure that we continue to be the expert in the service we provide.”

Lessons to Live By

One of the most critical lessons that Ashley has learned throughout her career is that one role may not be the right fit, and it’s okay not to be good in every role. Ashley explains, “There were roles that I took part in that I was not able to be happy and succeed. Management is not just about making more money or being more successful than anyone else. It is about having compassion for others and wanting to see others succeed. Management fits into who I am as a person. I love what I do and thrive on learning and doing more to help others.”

Ashley was born, raised, and still resides in Clanton, Alabama. Outside of work, you can find Ashley spending time with family at the farm, hunting, finishing, reading, cooking, and relaxing outdoors. She also enjoys spending time with her mom collecting antiques and spoiling her grandchildren. “Kill them with Kindness” is the motto Ashley lives by both at home with her children and at work with her team. She explains that because someone comes at you rudely or angry, never stoop to that level and rise above with kindness. Plus, you typically come out looking good at the end.

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