RxBenefits, the employee benefits industry’s first and leading technology-enabled pharmacy benefits optimizer (PBO), has been named a winner in the 2022 Stevie® Awards for Sales & Customer Service for the third consecutive year. This year, the company was honored with the Bronze Stevie Award for Customer Service Department of the year in Healthcare, Pharmaceuticals, and Related Industries.
This year’s award is a true testament to how our team exceeds industry norms, going above and beyond to provide members with exceptional care through some of their most challenging and personal circumstances. Our Member and Client Services teams’ passion for what they do and who they serve is the driving force behind RxBenefits’ reputation for service excellence in an industry where it is largely underprovided.
Even in our growth as we evolve and adapt to members’ changing needs, our growing team genuinely cares about resolving each caller’s problems with empathy and efficiency. Whenever help is needed, each of our employer clients and their members have direct access to a team of people – not an automated service – who will take the time to listen and understand their concerns, explain all the options, and follow up to confirm their needs were met.
“Well done. Your dedication to your members, your interaction, and your approach really has you standing out among your competition.” – Judge, 2022 Stevie Awards.
“This is an inspirational story of business success in pharmacy. It sounds like you have accomplished a lot compared to competitors.” – Judge, 2022 Stevie Awards.
About the Stevie Awards
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.